Guest Services
“At Lagoona Mall, excellence in service is our cornerstone and our guest services are designed to enhance your Lagoona experience to make it absolutely pleasurable and memorable, thanks to a wide range of bespoke services tailored to make your day memorable, enjoyable and totally stress-free.”
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Private Transportation Service
If you wish to arrive or depart from Lagoona Mall via a private hire vehicle, you don't have to brave the elements outside. Simply pass by our Guest’s Services Desk and we will call one for you or, if available, you can simply take a vehicle hire from the queue outside Entrance 1 of Lagoona Mall.
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Lagoona Mall Restaurants Reservation
Our Guest’s Services officers can provide you with information on the array of restaurants and cuisines at Lagoona Mall and can reserve the best table in house for you and your friends to enjoy memorable time in the mall’s restaurants overlooking Lusail City and the mall’s Piazza between the iconic Zig Zag Towers. Click here for a full list of our restaurants
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Shopmobility
Don't let limited mobility stop you or a friend from enjoying all that Lagoona Mall has to offer. We make available free wheelchairs that can help you make the most of visit to our mall, available at our Customer Service Desk.
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Free Parking
Lagoona Mall offer 2,000 free parking spaces on Ground and Basement floors to its valued customers.
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Touristic Information
You will find all sorts of useful information on hotels and touristic attraction and maps of Doha city at our Guest’s Services Desk to help you explore the best of what Qatar has to offer.


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Interactive touch screen directories
Interactive touch screen directories have been installed near the mall entrances allowing you to find a store or service quickly and check the ongoing promotions and upcoming events. The directories are updated on a regular basis for your shopping convenience.
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Lost and Found

Did you lose something while at Lagoona Mall? Our Guest Services Desk will be happy to assist you. However, if the item was left in a particular store, we recommend contacting the store directly whilst remaining at your disposal for assistance if needed.

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Car Wash
Simply drop your car off on the basement parking of Entrance 1 and enjoy your shopping. Your car will be steam cleaned and ready for pick up when you return.
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Valet Parking

We offer a Valet Parking service to our clients and visitors who don’t want to waste their time searching for a last minute parking place. Our staff, at the Entrance 1, will park your car and will be always ready for you when you return.

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